NOVA is a social digital third space built around identity, community, communication, and progression. It gives users a place to express themselves through avatars and apartments, connect through shared interests, and grow across a cozy eco-futuristic world.

You’ll start by signing up, completing the intro flow, creating your avatar, choosing a nickname, and selecting an apartment preset. After that, NoBo helps guide you into your new space so you can start exploring.

NoBo is NOVA’s floating robot helper and your built-in guide. Think supportive big sib energy: playful, encouraging, a little punny, and always here to help you find your footing without making it weird.

Your avatar is your visual identity across NOVA. It appears on your profile, in your apartment, and during voice calls, so it’s a big part of how you express yourself and how others get to know your vibe.

Your apartment is your home base in NOVA. It’s a personal space you can decorate, relax in, and use as the backdrop for one-on-one conversations, self-expression, and cozy first impressions.

Open Avatar Customization to change your hair, face, clothing, accessories, tattoos, and more. NOVA is built around identity, so your look is meant to feel like you—but a little extra sparkly.

Go to Apartment Customization to place furniture, decor, walls, and floors. You can build a space that feels minimal, maximal, dreamy, futuristic, or delightfully ‘I saw this and immediately said yes.’

The Community Hub is NOVA’s discovery space. It helps you explore Interest Groups, find recommended communities and creators, search what’s happening, and jump into conversations that match your interests.

Interest Groups are dedicated community spaces built around shared passions. NOVA plans to launch with 18 groups, giving users places to connect around things like beauty, gardening, reading, travel, gaming, music, pets, and more.

The Public Feed is the cross-community space where all NOVA users can discover trending content, platform-wide activity, and conversations that aren’t limited to a single Interest Group.

Yes. NOVA includes 1:1 voice calling so users can connect more personally inside the platform. The goal is to let people choose their pace of connection, from feed interactions to direct conversation.

Daily Tasks are small goals that encourage you to explore NOVA, use different features, and build consistent activity. They’re part of how NOVA keeps progress feeling visible and rewarding.

Achievements track your growth across NOVA’s four pillars: Identity, Community, Connection, and Progression. As you complete milestone sections, you can earn badges and eventually unlock special rewards.

Engagement Points are the base-layer currency you earn by participating in NOVA. You can get them through app activity, daily tasks, and achievements, then use them as part of NOVA’s broader economy.

Shop Tokens are standard shop currency created by converting Engagement Points. They’re used for acquiring standard items, so they’re great for gradually building your look and your space.

Karma Sparks are collaborative currency earned through community participation, like taking part in Interest Group challenges. They’re one of the ingredients used when alchemizing NOVA Gems.

NOVA Gems are NOVA’s premium currency. They can be purchased with real money or alchemized by combining Engagement Points and Karma Sparks, and they’re used for premium shop items and packs.

Convert means exchanging Engagement Points for Shop Tokens. Alchemize means combining Engagement Points and Karma Sparks to create NOVA Gems. Purchase means buying NOVA Gems with USD.

Sprout Growth is NOVA’s login reward system. Your sprout grows as you return to the app, giving you a gentle visual reminder that your consistency matters and your little digital garden is thriving.

First, check your connection, make sure the app is updated, and confirm your email verification is complete. If you’re still stuck, contact Support with your nickname, device model, OS version, and login details so the team can investigate.

Please share what you were doing, what you expected, what actually happened, and when it happened. Screenshots or video help a lot too, along with your device model and OS version.

Please contact Support and include your purchase receipt screenshot so the team can verify the order and investigate. Once it’s confirmed, they can guide you through the next steps.

Refunds depend on the situation and platform policy. If there was a billing issue or you didn’t receive what you purchased, contact Support with your receipt so the team can review it properly.

Please submit a Support ticket with the nickname(s) involved, what happened, and any screenshots or screen recordings you have. NOVA takes community safety seriously and will review the report.